35db1 Privacy Policy

1. Introduction

35db1 ("we", "our", "platform") operates a reliable and secure online gaming service for players in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") explains what information we collect when you visit the 35db1 website (https://35db1.cam) or use our services, how we use that information, and how we keep your information secure.

By using this site, you agree to the terms of this Privacy Policy. We ask that you read this policy carefully and contact our support team with any questions.

2. Information We Collect

35db1 collects two types of information from users:

2.1 Information You Provide Directly

When you register with 35db1, create an account, or use our services, the following information may be collected directly from you:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• Identity document information (national ID card or passport — for KYC verification)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay) — for processing transactions
• Records of communications with our support team

2.2 Information Collected Automatically

When you browse our site, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Pages visited, time spent, and navigation patterns
• Data collected through cookies and similar tracking technologies
• Gaming history, betting records, and transaction history

3. Purpose of Data Collection

35db1 uses collected information only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and maintaining your account
• Handling financial transactions including processing deposits and withdrawals
• Improving the quality of our gaming services
• Personalizing the user experience
• Identifying and resolving technical issues

3.2 Regulatory Compliance and Security

• Carrying out age verification and KYC (Know Your Customer) processes
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Ensuring the security of the platform

3.3 Communication

• Sending important notifications related to your account
• Providing customer service
• Sharing promotional offers and updates with your consent

4. Cookie Policy

35db1 uses cookies and similar technologies to improve the quality of our services. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are required for the basic functionality of the site. Without them, some services will not work properly.
• Functionality Cookies: Used to remember your preferences and settings, such as language preference.
• Analytics Cookies: Help us understand how users interact with the site.
• Security Cookies: Used to prevent fraud and ensure the security of the platform.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit the functionality of the site.

5. Information Sharing and Disclosure

35db1 never sells or rents your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical support, and fraud prevention. These providers only access the information necessary for their designated tasks and are required to comply with our privacy standards.

5.2 Legal Requirements

Information may be disclosed to comply with lawful requests from law enforcement agencies or court orders, or when necessary to protect the rights, property, or safety of any person.

5.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify users in advance in such situations.

6. Data Protection and Security

35db1 has implemented industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmission between you and our servers is encrypted using SSL/TLS technology.
• Secure Data Storage: Collected information is stored on secured servers with access controls in place to prevent unauthorized access.
• Regular Security Audits: Regular security assessments are conducted to identify vulnerabilities in our systems.
• Restricted Access: Only authorized personnel can access your information, and they are bound by strict confidentiality agreements.
• Two-Factor Authentication: An additional layer of security applies for account protection.

While we strive to ensure the highest level of protection, no method of data transmission over the internet is completely secure. We remain committed to making every effort to protect your information.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Specifically:

• For active accounts: all relevant information is retained for as long as the account remains active.
• Financial and transaction records may be retained after account closure in accordance with applicable legal requirements.
• KYC documents are retained for a defined period following verification.
• Security-related logs are kept for a specified period and then deleted.

8. Your Rights

As a user of 35db1, you have the following rights regarding your own information:

8.1 Right to Access

You may request a copy of your personal information from us at any time. We will provide it within a reasonable timeframe.

8.2 Right to Rectification

If you believe the information we hold about you is incorrect or incomplete, you may request a correction. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific reasons, particularly against its use for marketing purposes.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To exercise this right, please contact our support team.

To exercise any of the above rights, please email us at [email protected] or contact us via our 24/7 live chat.

9. Protection of Minors' Information

35db1 provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Age verification is an essential part of our registration process and we make no compromises on this matter.

10. Third-Party Links

Our platform may occasionally contain links to third-party websites. These external sites have their own privacy policies and we are not responsible for their practices. We advise users to read the privacy policy of any external site before visiting it.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. For significant changes, we will post a notice on the website and/or notify you at your registered email address. Continued use of the site after changes have been made will be considered as your acceptance of the updated policy.

We note the date of the most recent change at the top of this page so you can easily tell whether the policy has been updated recently.

12. Applicable Law

This Privacy Policy and our data processing activities are conducted in compliance with applicable data protection laws and regulations. In the event of any dispute, the applicable law and jurisdiction will be determined in accordance with the terms of service.