35db1 Terms and Conditions

These terms and conditions ("Terms") govern the use of the 35db1 platform and all of its services. 35db1 is an online gaming platform that provides various gaming, sports betting, and casino services for players in Bangladesh.

By accessing, using, or registering an account on this platform, you are considered to have read, understood, and agreed to these Terms in full. If you do not agree with these Terms, please do not use this platform.

These Terms are written in English and will be interpreted in accordance with the applicable laws of Bangladesh.

The following eligibility criteria must be met to open an account and use services on 35db1:

• The applicant must be at least 21 years of age or older. Use of this platform by minors is strictly prohibited.
• The applicant must be legally eligible to participate in online gaming under the applicable laws of their country.
• Each person may operate only one account. Operating multiple accounts is prohibited.
• All information provided at the time of account registration must be accurate, complete, and current.
• Accounts are for personal use only — operating an account on behalf of a third party or under another person's identity is prohibited.

Account registration on 35db1 is completely free. The following information will be required during the registration process:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Active mobile number
• A valid email address
• A strong password

35db1 may request the following documents for identity verification (KYC) at any time:

• Scanned copy of National Identity Card (NID) or passport
• Recent bank statement or utility bill
• Proof of ownership of the payment method

35db1 reserves the right to put withdrawals on hold until KYC verification is completed.

It is entirely your responsibility to keep your account login details secure. Do not share your password with anyone. If you notice any unauthorized access, contact the support team immediately.

The following payment methods are accepted for depositing funds on 35db1: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳100 (per method)
• The deposit method and account holder must be the same person
• Use of third-party payment methods is strictly prohibited
• All deposits will be processed in Bangladeshi Taka (BDT)
• After a successful deposit, the balance will be credited to your account instantly

• Minimum withdrawal amount: ৳1,000
• Withdrawals will be returned only to the original deposit method
• Standard withdrawal processing time: 30 minutes to 3 hours
• KYC verification must be completed before a withdrawal can be processed
• Withdrawals may be delayed if bonus wagering requirements have not been met

35db1 regularly offers various bonuses and promotional offers. Each bonus is subject to its own terms and conditions.

• 200% bonus on first deposit, up to ৳5,000
• Bonus wagering requirement: 15 times (15x) — you must wager 15 times the bonus amount before making a withdrawal
• The welcome bonus applies only once per account
• Bonuses may only be used on eligible games

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are fulfilled
• Bonuses will be cancelled in cases of multiple accounts or bonus abuse
• Each promotion has a set validity period; expired bonuses will be cancelled automatically
• 35db1 reserves the right to modify or cancel any bonus offer

35db1's VIP program has 4 tiers:

• Bronze: up to 0.4% cashback per week
• Silver: up to 0.8% cashback per week
• Gold: up to 1.1% cashback per week
• Platinum: up to 1.5% cashback per week

Players are promoted to higher VIP tiers based on their activity and participation. Full details of the benefits at each tier can be found on the relevant promotions page.

All games on 35db1 are conducted in a fair and transparent manner. The following general rules apply to all games:

• Each game has its own rules; please read them carefully before starting
• If the internet connection is lost during a game, the system will determine the result automatically
• If a technical error in a game result is proven, 35db1 reserves the right to void that round and refund the bet
• Minimum and maximum bet amounts may vary by game
• A bet cannot be cancelled once a game is in progress, unless the game's own rules permit it

• If an event is cancelled or postponed, the related bet will be voided and the funds refunded
• Pre-match bets placed after a match has started will not be accepted
• In-play betting odds may change at any time

The following activities are strictly prohibited and will result in immediate account closure if violated:

• Operating two or more accounts or registering under multiple identities
• Intentionally exploiting any technical error or software bug
• Using software bots, automated scripts, or artificial intelligence to conduct gaming activity
• Using the platform for money laundering or illegal financial transactions
• Abusing bonuses or circumventing promotional terms
• Fraudulent collusion with other players
• Attempting to interfere with or hack the platform's security systems
• Providing false or misleading information
• Using a third party's identity or payment method

35db1 may temporarily or permanently close an account under the following circumstances:

• Violation of any clause of these Terms
• Failure to complete KYC verification or provision of false information
• If suspicious financial activity is observed on the account
• By order of a court or regulatory authority
• At the player's own request (self-exclusion)

As part of responsible gaming, you may request that your account be temporarily or permanently closed. Please do not attempt to open a new account while this request is being processed.

Contact our 24/7 live chat support to request self-exclusion. For more details, visit our Responsible Gaming page.

35db1 will not be held liable for:

• Games being interrupted or results being affected due to internet connection issues
• Problems caused by third-party service providers (payment gateways, game developers)
• Losses resulting from unauthorized access to your account due to your own negligence
• Game disruptions caused by technical errors or unexpected system failures
• Services being discontinued due to government directives or changes in law

35db1 reserves the right to reclaim any winnings or rewards erroneously granted due to a technical error. The relevant balance will be corrected in the account accordingly.

35db1 is committed to protecting the privacy of your personal information. The information collected from you during registration and while using our services is used only for the following purposes:

• Identity verification and account management
• Processing financial transactions
• Providing customer support
• Security and fraud prevention
• Fulfilling legal obligations

35db1 will never sell your personal information to third parties. We use SSL encryption and modern security technology to protect your data. For more details, please visit our Privacy Policy page.

For any dispute or complaint, we try to resolve it through the following steps:

• Step 1: Contact our customer service team via 24/7 live chat support. Most disputes are resolved at this stage.
• Step 2: If unresolved, send a detailed written complaint to [email protected]. Our team will provide a formal response within 72 hours.
• Step 3: If the above steps do not resolve the issue, both parties will attempt to settle the dispute through mutual agreement via mediation.

35db1 reserves the right to change, revise, or update these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed
• For significant changes, registered users will be notified via email or live chat
• Continued use of the platform after any changes will be considered acceptance of the new terms
• If you do not agree with the new terms, you may request to close your account

Therefore, it is recommended to review this page regularly.

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support available in Bengali